Frequently asked questions

Our prices are based on 2 variables: the municipality where we pick you up and the number of travelers to transport.

Additional fees may also apply:

• If you have special or oversized luggage.
• If you want your personal items (coats, boots, etc.) to be stored during your trip.
• If you have more than one pick-up address (additional stops).

Prices are subject to change without notice. Please consult the « Pricing » tab before booking. Note that ALL OUR PRICES includes the 2 applicable taxes.

This amount is intended to cover the fixed costs of your shuttle.

Unfortunately, we do not offer pairing between people who don't know each other.

If you are part of an organized group, you can contact your travel agent. We could then study the possibility of transporting your group in whole or in part. This will considerably reduce the costs per person.

To establish the cost of a one-way trip, you can divide the round-trip price by 2 (voir onglet Tarification). However, if you wish to use our services only for your return, please note that the total cost will be increased by 20 to 41 $.

All passengers, whether adults, children, or toddlers, pay the same rate. This policy is in place because each passenger occupies an individual seat in the vehicle, in accordance with our safety and comfort standards.

Yes, however, please expect an additional charge. Please contact us for more information on this subject.

Absolutely! We can store your clothes and give them back to you upon your return. This additional service is offered for $15 per person/per week. For example, if you leave for 2 weeks, you should expect an additional $30 for each person who takes advantage of the service. The storage service for coats and other items for babies and children under 14 is free.

We can indeed keep your booster seat. Please note that most of our vehicles are equipped with the necessary anchors for their use. However, since each booster seat must be installed according to the manufacturer's instructions, it is your responsibility to ensure that it is properly installed.

We consider that each passenger will travel with one standard piece of luggage (luggage that they will have to check) and one carry-on. Please inform us of any excess so that we can provide you with the appropriate shuttle for your needs. The transport of certain non-standard luggage may incur an additional charge. Please contact us for more details on this subject.

We need the departure and return dates and times, as well as the flight numbers. Additionally, you must provide us with the complete address where we will need to pick you up.

Yes! We actually advise you to book your shuttle as soon as you have the minimum information. Every year, we are obliged to refuse clients during peak periods, as the demand is too high.

As each case is unique, we may be able to offer you the service. Please contact us quickly.

In most cases, we recommend leaving your home about 4 hours before takeoff for an international flight and about 3 hours for a domestic flight. This estimate varies depending on the distance to travel from your pickup point to the airport, the number of stops to make, as well as the traffic conditions (congestion, roadworks, bad weather, etc.).

Please note that we may ask you to move up your departure time if weather conditions are unfavorable.

We will send you your invoice via email as soon as possible. Then, two days before your departure, we will call you, between 5 pm and 8 pm, for a final verification.

If you have booked a shuttle more than 3 weeks before your departure, we ask you to make a bank transfer or send us a check by mail. Please write the number of your invoice at the bottom left of the check and make it payable to CORPO.

Unfortunately not. We require that full payment be made before or at departure according to the agreement you have made with us.

We do not have a credit and debit card terminal. However, for our clients coming from abroad, it is possible to make a transfer via Paypal. Please note that the money transfer via Paypal incurs fees that range between 4 and 7%.

We have a dispatcher who ensures, day or night, that the drivers are on the road and on time.

Your driver is instructed to show up at the agreed time at the address you have provided us. In the unlikely event that your driver is delayed, he will communicate with you and indicate the reason for his delay and the estimated time before arriving at the meeting point.

Yes! It is your responsibility to verify that your flight takes off on time, on the day of your departure. You can check the status of your flight via your airline's website, the Montreal airport website, or by calling the airport (514-394-7377)

Upon your departure, your driver will explain the return procedure to you. If you are not familiar with Pierre-Elliott-Trudeau airport, your driver will precisely indicate the meeting point which is located at the arrivals level. Additionally, he will give you a business card where the return procedure is written as well as the phone number to reach us.

Your driver will also proceed with the collection of your payment, if applicable. He may ask to see one of your plane tickets to make a final verification of your return details.

For any questions about the return procedure, do not hesitate to ask your driver. He will be happy to answer them.

If your flight number is the same, we assume responsibility for follow-up insofar as the information is broadcast by your airline. We follow your flight and adapt to any changes concerning it. Therefore, you do not need to communicate with us if your flight is brought forward or delayed.

We use various sources of information to validate your arrival time. Notably, the airport website and your airline's website. In addition, we use 2 software programs that track your plane's position in real-time and re-estimate your remaining flight time.

Please note that the majority of airlines provide updated data every 15 minutes on the position of their planes and revise their arrival times. However, some airlines do not provide up-to-date data.

The Navette Corpo team makes every effort to professionally track your flight. However, if the information is not available from the air carrier, we cannot adjust. In the event of any unusual situation, please contact us by calling the number on the card that your driver gave you at departure.

Yes! Dial the phone number written on the card that your driver gave you at departure (514-715-5296). Please note that this phone number cannot receive SMS (text messages).

Contact us as soon as possible by dialing the phone number written on the card that your driver gave you at departure (514-715-5296). If you have your new plane tickets, please provide us with the new flight number.

Several airlines have passenger exchange agreements. If they accept your ticket, if you take off at the same time, we will be able to track it.

This procedure is regular for several Air Canada flights from the United States, or if you have an itinerary with multiple stopovers.

The phone number for dispatch is 514-715-5296

Please note that this number can receive 3 simultaneous calls. If you are the 4th person on the line, your call will be directed to voicemail. We will call you back as soon as possible.

Please note that this is the only 24/7 telephone line available for the company. Please do not call the other company numbers.

You must notify us as soon as possible. If we haven't moved a vehicle, you will be refunded 100%.

Please contact us as soon as possible. It is your responsibility to retrieve your belongings when you leave. We assume no responsibility for any forgotten or lost items. If your item is found, we will try to accommodate you. If this is impossible for us, your item can be retrieved at our head office.

Yes! Tips are accepted and should be given to the driver in person.

When possible, we assign the same driver for the departure and return. But since this is not always possible for us, please consider the possibility that your driver may not be the same on your return. Thank you.